Facts about the Company’s Performance in Ethical Corporate Management
The Company establishes a “Corporate Ethics Promotion Committee”, organized by the high-level supervisors of various departments, and the Corporate Ethics Office ensures the actualization of operation principles of good faith in accordance with the work functions and scope of supervising related matters of each sector. The Company implements ethical corporate management with ethical and fair basis, the core values of corporate ethics of the Company, and the core concept, “established based on trustfulness and righteousness, our pursuit of them is endless." In 2016, the Company started up an internal program “Business re-engineering” which promoted to all colleagues the operation concepts of justice ahead of profit, human-oriented and positive thinking through several monthly topic discussions and actions such as change management and value-created services and by means of analyzing and sharing at each meeting at all levels. In addition, the Company actively constructs and develops a methodology that can absorb its operation concepts to make all colleagues easy to understand and carry them out in daily life. The Corporate Ethics Promotion Committee will annually report to the BOD the plan and performance of promoting ethical corporate management.
The founder of the Company instructs the concept of honesty and trustworthiness in our monthly online meeting. The concept will be proclaimed by the comic works in ordinary time to arise employers’ alertness.
Each business unit will arrange the Ethical study group to discuss the concept proposed by the founder monthly.
The Ethical division will periodically podcast the spirit of「Guidelines for the Adoption of Codes of Ethical Conduct for Directors and Managerial Officers」：our priority「treat our client honestly」
TEM will guide the management level during the management meeting and the branch store leader meeting monthly. The supervisors will guide the employees in daily morning meetings.
The training team will infuse the Sinyi corporate vision into our internal training courses and broadcast learning materials which include a one-hour lesson of more than 20 fresh persons at dozens of courses a year.
Offense Reporting Channels of Illegal and Unethical Behaviors
The Company was established with the name emphasizing honesty and righteousness, paid high attention to ethical corporate management, and established multiple offense reporting channels to avoid illegal and unethical behaviors. The Company establishes a sector with exclusive responsibility (Customer Service Department) to be in charge of the disposition of customer-related issues. A customer may express comments by means of the exclusive complaint line or exclusive service line, 24-hour online customer service, and in the manner of E-mail, to be conducted by exclusive personnel.
The Company also provides an Audit Committee appeal and recommendations mailbox and stakeholders’ mailbox on the Company’s website. Colleagues may also express comments or file an offense report about inadequate behaviors of other colleagues through the internal Board Chairperson’s mailbox. In addition, rules governing colleague behaviors and incentive/punishment are also expressly formulated. The punishment cases are also announced on the internal website of the Company to serve as warnings for colleagues.
Standard Procedures of Offense Reporting and a Related Confidentiality Mechanism
The Company has established an offense report (such as "Regulations on whistle-blowing of illegal and unethical or dishonest conduct"), for each complaint or offense report shall assign exclusive personnel to be in charge, through different procedures in response to the nature of a case. It would be assigned to the related departments for action or an evaluation committee meeting would be convened, and a response is requested to be replied to the complaint filing party or offense reporting party within a specified period. In case of a major event, it shall be submitted to Corporate Ethics Office or the Board Chairperson. During the disposition process, the information of both a complaint filing party and offense reporting party shall be kept confidential; it is limited to be accessed only by the exclusive handling personnel.
Since the information of a complaint filing party and offense reporting party for a complaint or offense report shall be strictly kept confidential, in case complaint filing party and offense reporting party is a company colleague, upon filing a complaint or report, he/she may choose to be kept confidential or open out of the free will. After it is accepted by exclusive personnel on a project basis and through related procedures and disposition, due management and follow-up shall be filed, to ensure such a party to be free from suffering any improper disposition.
Prohibition of Insiders’ gains from the internal unpublished information
The Company offers education propaganda related to Procedures for Handling Material Inside Information to its directors, managers, and staff at least once a year and to its new directors, manager, and staff within 2 months after their assuming office. In addition, since October 2020, the Company has set up on intranet an automatic pop-up notice of "internal material information-related publicity matters", including internal material information definitions, confidential operations, penalties for insider trading violations, and treatment methods to achieve the effectiveness of educational advocacy. At the beginning of each month for 73 insiders to read and confirm item by item.